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Before you start engaging with your customers using WhatsApp, SMS, and Viber, please make sure to finish the setup in your Jira Service Management cloud. [UMETNUTI KONFIG SLIKE - GettingStarted & Configuration pic kad promijenimo UI stvari]
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Connect Your Infobip Account
To connect your Infobip account with Jira Service Management follow the next steps:
Go to Manage your apps section and click Configuration
[ISPRAVI SLIKU KAD DODJE EVOLUTIO LOGO ETC].png?version=5&modificationDate=1675930531171&cacheVersion=1&api=v2)
Insert API base URL which is predefined and should be https://api.infobip.com
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It is not possible to add a channel and phone number manually. Every time your company buys a new number, you should sync it with a click on the Sync activated numbers button. |
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Broadcast your first message
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It is not possible to create a request via WhatsApp, SMS, or WhatsApp Viber without defining a default project and a default request type for each activated channel. Both are required.
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