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Powered by Infobip

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all customer journey stages at scale, with accessible and contextualized interactions over customers’ preferred channels. 

With 7+ billion transactions, Infobip is a trusted partner in expanding business messaging and building enterprise relationships. 

With over 5 billion people sending and receiving SMS every day, it is still one of the most popular communication channels. It is Omnichat’s main priority to make your business more accessible and engage with your customers on their preferred channels. That’s why WhatsApp, which has more than 2 billion active users, and Viber, with more than 1 billion active users are integrated. Communication with a business on a familiar, reliable, and secure platform is appreciated by customers.

The app version supports WhatsApp, SMS, and Viber communication channels. Stay tuned for some new features our team is already working on (smile)

Note

Only one account per instance

It is not possible to connect one Infobip account with different Jira Service Management instances. Please don't share your Infobip account.

Create your Infobip account

If you don’t have an Infobip account, click here to get one.

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Configure Infobip account for OmniChat
Once you have an account, please log in to your account.
You need to follow the next steps in order to successfully configure your account:
  1. Get your API Key - to use Infobip for Jira Service Management, you will need to provide your Infobip API Key. With the username and password, you can create one or more API keys and use them as the authorization for the Jira Service Management.
    1. Name your API Key and select the Public API role
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2. Configure the number you want to use for OmniChat - define the configuration you want to use with the number.
To send messages to your customers, you will first need to activate a sender. During the free trial you are provided with the default Infobip sender. You can also use any other dedicated sender (numeric or an alphanumeric identifier) you’ve purchased.
You can configure your senders and buy additional numbers in Channels and Numbers.
  1. Visit the Channels and Numbers section and open Numbers. There will be listed all numbers you have within your Infobip account.
  2. Click on the Phone number you want to configure.
  3. Click on Add Keyword button.
  4. Set the following configuration:
    1. Add a keyword → This field is ONLY required for the shared number
    2. Forwarding: Forward to HTTP
    3. Method: POST
    4. Format: JSON
    5. URL: https://jsdinfobip.cloud.veniture.net/api/v2/message/receive
  5. Click on the Save button
 Info
For shared number URL should be like this: https://jsdinfobip.cloud.veniture.net/api/v2/message/receive/KEYWORD
Keyword is defined under a) and it is required ONLY for shared numbers.
 Note
Keyword
If you use the Shared (Test) number, you 
 Status
colourRed
titleMUST
  add a keyword and use it anytime you send a broadcast message. For Dedicated (Purchased) numbers, keyword is an optional parameter.
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Buy a number - once you’ve used all your free test messages and want to keep communicating over our platform, you need to upgrade to a paying account:
  1. Click on Add Funds button and add money to the account balance.
  2. Leave your correct address.
  3. Choose the online payment method.
  4. Open the Channels and Numbers section from the sidebar navigation and click on Numbers.
  5. Buy a number. It is essential to Add a Keyword for bought phone numbers as well. It is the same process as above for the test number. Just follow the next steps:
    1. Visit the Channels and Numbers section and open Numbers.
    2. Click on the Phone number you want to configure.
    3. Click on Add Keyword button.
    4. Set the following configuration:
      1. Add a keyword (optional)
      2. Forwarding: Forward to HTTP
      3. Method: POST
      4. Format: JSON
      5. URL: https://jsdinfobip.cloud.veniture.net/api/v2/message/receive
    5. Click on the Save button.
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Prices for SMS can be found on the pricing page. The paying model is prepaid, pay-as-you-go per message sent. Please click here if you need help with your account or if your country is not on the list.