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To connect your Infobip account with Jira Service Management follow the next steps:

  1. Go to Manage your apps Apps section and click Configuration

  2. Insert Into the API base URL which is predefined and should be  textbox insert the link:  https://api.infobip.com

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 Info
You can change the API base URL, but do it ONLY if this is requested from your Infobip account manager.
3. Insert the API Key from the Infobip portal. To generate the API Key you should log in to the Infobip portal and visit the manage API Key section. 
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To start an interactive conversation with the customers, you need a 2-way enabled number. 
  • Click on Sync activated numbers to get all numbers and communication channels activated for your Infobip account.
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  • Add a default project and a default request.
 Tip
Shared number
If you use a shared number you can send the broadcast messages only to your verified SMS number.
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Default request parameters
It is not possible to create Creating a request via WhatsApp, SMS, or Viber is impossible without defining a default Default project and a default Default request type for each activated channel. Both are required.
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