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To start an interactive conversation with the customers, you need a 2-way enabled number. Creating a request via WhatsApp, SMS, or Viber is impossible without defining a Default project and a Default request type for each activated channel.
Create a project where you want to use for collect raising tickets. When a new customer creates a request via Infobip omnichannel, it is visible under the default project you’ve configured for that number.
Go to Manage your Apps and click on Configuration to configure numbers.
Click on Sync activated numbers to get all numbers and communication channels activated for your Infobip account.
Select a channel and number you want to configure.
Select a Default project.
Select a Default issue type. When a new customer creates a request via Infobip omnichannel, it has the default issue type you’ve assigned to that number.
If you’ve selected Shared number you HAVE to define the Keyword.
Save the changes.
| Tip |
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Shared number If you use a shared number you can send the broadcast messages only to your verified SMS number. |
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