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You need to follow the next steps in order to successfully configure your account:

Get your API Key

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To use Infobip for Jira Service Management, you will need to provide your Infobip API Key.

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You can create one or more API keys and use them as the authorization for the Jira Service Management.

  1. Name your API Key and select the Public API role

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2.Configure the number you want to use for OmniChat - define the configuration you want to use with the number.
To send messages to your customers, you will first need to activate a sender. During the free trial Free Trial you are provided with the default Shared (Test) Infobip sender. You can also use any other dedicated sender (numeric or an alphanumeric identifier) you’ve purchased.  You can configure your senders and buy additional numbers in Channels and Numbers.

Visit the Channels and Numbers section and open Numbers. There will be listed all numbers you have within your Infobip account.
1. Click on the Phone number you want to configure. This is required ONLY for the Shared (Test) Numbers:
2. Click on Add Keyword button.
3. Set the following configuration:
Add a 
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Keyword 
 Note
The Keyword you’ve chosen MUST be added to the URL, as it is shown on the URL example below.
Forwarding: Forward to HTTP
Method: POST
Format: JSON
URL: https://
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omnichat-jsm.omnichat.cloud
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/api/v2/message/receive/KEYWORD
4. Click on the Save button
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For shared number URL should be like this: https://jsdinfobip.cloud.veniture.net/api/v2/message/receive/KEYWORD
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 Note
Keyword
If you use the Shared (Test) number, you 
 Status
colourRed
titleMUST
  add a keyword and use it anytime you send a broadcast message. For Dedicated (Purchased) numbers, keyword is an optional parameter.
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Buy a number - once 
Once you’ve used all your free test messages and want to keep communicating over our platform, you need to upgrade to a paying account:
  1. Click on Add Funds button and add money to the account balance.
  2. Leave your correct address.
  3. Choose the online payment method.
  4. Open the Channels and Numbers section from the sidebar navigation and click on Numbers.
  5. Buy a number. It is essential to Add a Keyword for bought phone numbers as well. It is the same process as above for the test number. Just follow the next steps:
  6. Visit the Channels and Numbers section and open Numbers.
  7. Click on the Phone number you want to configure.
  8. Click on Add Keyword button.
  9. Set the following configuration:
    1. Add a keyword (optional)
    2. Forwarding: Forward to HTTP
    3. Method: POST
    4. Format: JSON
    5. URL: https://jsdinfobip.cloud.veniture.net/api/v2/message/receive
    10. Click on the Save button
    .
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