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You need to follow the next steps in order to successfully configure your account:

Get your API Key
To use Infobip for Jira Service Management, you will need to provide your Infobip API Key. You can create one or more API keys and use them as the authorization for the Jira Service Management.

  1. Name your API Key and select the Public API role

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Configure the number you want to use for OmniChat 
To send messages to your customers, you will first need to activate a sender. During the Free Trial you are provided with the Shared (Test) Infobip sender. You can also use any other dedicated sender (numeric or an alphanumeric identifier) you’ve purchased. You can configure your senders and buy additional numbers in Channels and Numbers.

Visit the Channels and Numbers section and open Numbers. There will be listed all numbers you have within your Infobip account.
1. Click on the Phone number you want to configure. This is required ONLY for the Shared (Test) Numbers:
2. Click on Add Keyword button.
3. Set the following configuration:
Add a keyword Keyword 
 Note
The Keyword you’ve chosen MUST be added to the URL, as it is shown on the URL example below.
Forwarding: Forward to HTTP
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