Powered by Infobip
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all customer journey stages at scale, with accessible and contextualized interactions over customers’ preferred channels.
With 7+ billion transactions, Infobip is a trusted partner in expanding business messaging and building enterprise relationships.
With over 5 billion people sending and receiving SMS every day, it is still one of the most popular communication channels. It is Omnichat’s main priority to make your business more accessible and engage with your customers on their preferred channels. That’s why WhatsApp, which has more than 2 billion active users, and Viber, with more than 1 billion active users are integrated. Communication with a business on a familiar, reliable, and secure platform is appreciated by customers.
The app version supports WhatsApp, SMS, and Viber communication channels. Stay tuned for some new features our team is already working on 
Only one account per instance
It is not possible to connect one Infobip account with different Jira Service Management instances. Please don't share your Infobip account.
Create your Infobip account
If you don’t have an Infobip account, click here to get one.
Configure Infobip account for OmniChat
Once you have an account, please log in to your account.
You need to follow the next steps in order to successfully configure your account:
Get your API Key
To use Infobip for Jira Service Management, you will need to provide your Infobip API Key. You can create one or more API keys and use them as the authorization for the Jira Service Management.Name your API Key and select the Public API role
Configure the number you want to use for OmniChat
To send messages to your customers, you will first need to activate a sender. During the Free Trial you are provided with the Shared (Test) Infobip sender. You can also use any other dedicated sender (numeric or an alphanumeric identifier) you’ve purchased. You can configure your senders and buy additional numbers in Channels and Numbers.
Visit the Channels and Numbers section and open Numbers. There will be listed all numbers you have within your Infobip account.
1. Click on the Phone number you want to configure. This is required ONLY for the Shared (Test) Numbers:
2. Click on Add Keyword button.
3. Set the following configuration:
Add a Keyword
The Keyword you’ve chosen MUST be added to the URL, as it is shown on the URL example below.
Forwarding: Forward to HTTP
Method: POST
Format: JSON
URL: https://omnichat-jsm.omnichat.cloud/api/v2/message/receive/KEYWORD
4. Click on the Save button
Buy a number
Once you’ve used all your free test messages and want to keep communicating over our platform, you need to upgrade to a paying account:
Click on Add Funds button and add money to the account balance.
Leave your correct address.
Choose the online payment method.
Prices for SMS can be found on the pricing page. The paying model is prepaid, pay-as-you-go per message sent. Please click here if you need help with your account or if your country is not on the list.