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Setting Default Language: Go to the app configuration and select your preferred default source language. This will be used as the default language for translation.
Accessing Translator: After the successful configuration, open some customer conversation in the Conversations and Translator for Conversations will be available in the right sidebar.
Pasting Last Message: Click the "Paste last message" icon to insert the last customer message into the Source textbox.
Translating: Click the "Translate" button to translate the message into your chosen target language.
Copying Translation: Once translated, click the "Copy" button to copy the translated message.
Auto-Detection: To enable language auto-detection, select the "Auto-detect" option. The translator will automatically identify the source language.
Translator Benefits:
Enhanced Customer Experience: By removing the need for agents to navigate away from the conversation, you ensure a smoother and more efficient customer experience. This leads to increased customer satisfaction and loyalty.
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