Translator for Conversations is the ultimate solution for seamless, efficient multilingual communication. By eliminating the need to switch tabs or rely on external tools, it empowers agents to effortlessly engage with customers in their preferred language, resulting in elevated customer satisfaction and loyalty.
Main Features:
How to Use:
Setting Default Language: Go to the app configuration and select your preferred default source language. This will be used as the default language for translation.
Accessing Translator: After the successful configuration, open some customer conversation in the Conversations and Translator for Conversations will be available in the right sidebar.
Pasting Last Message: Click the "Paste last message" icon to insert the last customer message into the Source textbox.
Translating: Click the "Translate" button to translate the message into your chosen target language.
Copying Translation: Once translated, click the "Copy" button to copy the translated message.
Auto-Detection: To enable language auto-detection, select the "Auto-detect" option. The translator will automatically identify the source language.
Enhanced Customer Experience: By removing the need for agents to navigate away from the conversation, you ensure a smoother and more efficient customer experience. This leads to increased customer satisfaction and loyalty.
Efficient Multilingual Support: Our app empowers your agents to communicate with customers in their preferred language, breaking down language barriers and expanding your reach to a global audience.
Time and Cost Savings: With an installed translation solution, you save valuable time and resources that would otherwise be spent on manual translation processes or third-party services.
Improved Agent Productivity: Agents can copy and translate end-user messages seamlessly, ensuring they understand and respond to customer inquiries accurately.