How to Connect via WhatsApp

Owned by Barbara Selak
Last updated: Feb 02, 2023
2 min read

There are 2 billion users on WhatsApp, so offering it as a customer service channel is a must today. Customers will appreciate communication with a business on a familiar platform that is reliable and secure.

Infobip is an official WhatsApp Business solution provider. To start using the WhatsApp Business solutions, you must provide all required information to confirm that you will use the solution in compliance with the WhatsApp technical and product documentation.

To activate WhatsApp as a channel, contact your dedicated Infobip account manager or Infobip WhatsApp experts.

WhatsApp Templates

If you want to use WhatsApp Business API to send useful notifications to your customers, you must prepare and register your message templates. 

 

If more than 24 hours have passed since your last communication with the customer, you must use WhatsApp templates to initiate the conversation. Templates must be aligned and approved with guidelines from the WhatsApp Trust & Safety team.

 

Exchange files 

Speed up the conversation and improve the resolution time with media messages, including images, videos, and documents. Enable customers to share all information required to complete processes instantly over an end-to-end encrypted platform.